IT Assistant

01/20/2020 09:37:34

Established in 1999, Alex Bulkley and Corey Campodonico have built ShadowMachine into an award-winning production house for film, television, commercials, and music videos.

Specializing in multiple forms of animation, ShadowMachine is a collective of artists, designers, writers, directors, and producers that serves as a platform to launch great stories. It is an environment of collaboration, inspiration, and artistry with a culture of hard-work and efficiency.

With a wide spectrum of projects in development and production, including live-action, 2D animation, stop-motion, comedy, adventure, and drama, ShadowMachine is defined by its passion for storytelling.

Position Summary

The IT Assistant will assist in the day-to-day operation and support of an animation studio in Hollywood, CA. This will be an excellent opportunity to gain hands on experience working with largely a Mac environment. The ideal candidate will have the ability to understand and anticipate needs within the IT environment. Must be willing to be flexible and able to ‘learn on the go’ in order to be successful in this role. 

Skills & Qualifications:

  • Experience managing Windows 10, iOS, Android, and Mac OS X.

  • Experience troubleshooting Microsoft Office suite.

  • Experience deploying and managing iMacs, Cintiqs and Windows machines.

  • Experience in managing and supporting audio/visual equipment.

Responsibilities include:

  • Provide “white glove” support service to all employees.

  • Hands-on Helpdesk and Desktop support.

  • Clean computer and Wacom Cintiq screens as well as pens, keyboards, desks, and mice. 

  • Providing technical assistance for future IT projects.

  • Assist IT Director and IT Manager with various duties and projects.

  • Occasional travel required to local offices.

Minimum Requirements:

  • Excellent verbal and written communication.

  • 1+ years of experience in IT Helpdesk.

  • Ability to learn and train in the use of new products & technology.

  • Experience working independently in a high-profile, high-pressure situations. 

  • Ability to work after hours, weekends for special projects/as needed.

  • Ability to maintain professional composure in high pressure situations. 

  • Nice to have, but not required: support experience in an animation production environment.

  • Ability to lift, carry, and move 50 lbs potentially up and down stairs. Ability to sit, stand, bend, crawl as needed. 

  • Job Type: Part-time with potential for full time 

**This job description in no way states or implies that these are the only duties to be performed by the employee in this position.